FAQs

Find answers to our most common questions
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Account settings + Updating personal information
Account settings + Updating personal information
coming soon
Do I need to create an account to use Peachy?

Yes, paying a bill using Peachy, earning points, and bill negiotiation require an account. You do not need an account to access our resource library.

Do I need to create an account to use Peachy?
coming soon
Does my doctor need to be using Peachy?

No, your doctor does not need to be using Peachy. We created Peachy so you can avoid having to use your providers outdated payment portals.

Does my doctor need to be using Peachy?
coming soon
How do I change my password?

To change your password, use the magic link option for login at https://earlyaccess.peachypatients.com/onboarding. Enter your email address and click the Email Magic Link button. You will be sent a link to login to you account via email. Once logged in, navigate to Account settings using the user menu, on the bottom of the Profile tab you will find an option to change your password. We'll be releasing an update to make this a whole lot easier very soon! 

How do I change my password?
coming soon
How do I know when a payment has been made to the provider?

When a bill is successfully paid, you will receive confirmation via email and the payment confirmation (receipt or verbal code) will be uploaded to the bill in Peachy. This information is found by clicking on the specific bill in the My Bills page.

How do I know when a payment has been made to the provider?
coming soon
How do I save my card?

Once you have logged into your account, navigate to Account Settings and select Payment Methods. Select "Add Card", and input the card information. Your card will be available for future payments.The other way to save a card is during the Upload Bill process. On the Payment Method page, select "Add Card," input the card information and then check the "Save card for future bill payments?" box before adding the card.

How do I save my card?
coming soon
How do I sign up and log in to my Peachy account?

You can sign up and login here: https://earlyaccess.peachypatients.com. We are offering Peachy Patients as an early release while we continue to enhance features.

How do I sign up and log in to my Peachy account?
coming soon
How do I update my account information?

After you've logged in to your account, you can change your account information by selecting the menu next to your name. Within the menu, navigate to "Account Settings." In Account Settings, you can update your personal information.

How do I update my account information?
coming soon
How do I upload a bill?

On mobile:

If you are using a mobile device, tap the menu bar (the three-lined icon on the upper right-hand side of the screen), and select Upload Bill. On the Upload Bill page, tap the Upload Bill button. Here you can either snap a picture of a bill or upload a bill from your photo album or your files. You can upload a bill in PDF, PNG, or JPG format. Enter the total dollar amount of the bill and select for the practice/provider you are paying. Currently, Peachy currently accepts healthcare bills that up to $1,500. If you have a bill of more than $1500 you’d like to pay using Peachy please reach out to us via Peachy Pal. Tap Continue. Select your preferred method of payment. Tap Continue. Review all bill information. Tap Submit Payment. That’s it! Peachy will take care of the rest.

On desktop:

If you are on a desktop computer, in the navigation, click on Upload Bill. On the Upload Bill page, you can click to upload a bill or drag and drop your bill. You can upload a bill in PDF, PNG, or JPG format. Enter the total dollar amount of the bill and select for the practice/provider you are paying. Currently, Peachy currently accepts healthcare bills that up to $1,500. If you have a bill of more than $1500 you’d like to pay using Peachy please reach out to us via Peachy Pal. Click Continue. Select your preferred method of payment. Click Continue. Review all information. Click the Submit Payment button. That’s it! Peachy will take care of the rest.

How do I upload a bill?
coming soon
How do points work?
How do points work?
coming soon
How much does Peachy cost?

Peachy is currently free for patients.

How much does Peachy cost?
coming soon
I received a bill in the mail, can I pay it using Peachy?

Yes, you can use Peachy to take a picture and pay for a bill that you received in the mail.

I received a bill in the mail, can I pay it using Peachy?
coming soon
I received a digital bill via email/text/patient portal, can I pay it using Peachy?

Yes, you can take a screenshot and upload using Peachy to pay for a bill that you received digitally.

I received a digital bill via email/text/patient portal, can I pay it using Peachy?
coming soon
Log in with magic link
Log in with magic link
coming soon
Navigating Peachy Patients
Navigating Peachy Patients
coming soon
Paying with Walnut
Paying with Walnut
coming soon
Referring your provider(s) to Peachy
Referring your provider(s) to Peachy
coming soon
Sign up for Peachy Patients
Sign up for Peachy Patients
coming soon
Upload and Pay a bill
Upload and Pay a bill
coming soon
What if a payment is unsuccessful?

If a payment is not accepted by the provider or Peachy is unable to process with the provider, Peachy will refund your payment and you will receive an email notification. You will need to pay the provider directly.

What if a payment is unsuccessful?
coming soon
What is Peachy?

Peachy is a patient-focused company. We’re here to break down the walls of traditional healthcare and empower patients as healthcare consumers. Patients deserve to be the primary stakeholder in healthcare.As a Patient, you can upload and pay your healthcare bills in Peachy and we take care of the rest. For using you'll earn rewards for every dollar spent and have access to personal support when you have issues or questions about your medical bills.

What is Peachy?
coming soon
What is a payment plan?
What is a payment plan?
coming soon
What kind of bills can I pay through Peachy?

Any healthcare, dental, and vision bills for yourself, spouse, or dependents. This includes Therapy, Optometry, Lab Work, Psychiatry, Acupuncture, Dental, Telehealth, Radiology, Lactation & Fertility, Chiropractic Care, Physical Therapy, Nutritionists, Home Health Aides, and others.

What kind of bills can I pay through Peachy?
coming soon
Where are My Bills?

If you have uploaded and paid your bills in Peachy, you can find them in the My Bills page.

Where are My Bills?
coming soon
Which payment methods does Peachy accept?

Peachy accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay, and Google Pay.

Which payment methods does Peachy accept?
coming soon
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